Instant Payment Namibia: Head: Operations
Grade: D2
Windhoek
Minimum Experience: 7+ Years with At least 7 years in payment clearing and / settlement system operations management, with 3+ years in a leadership role.
Minimum Qualification: Honours in Business Administration, Financial Management, Operations Management, IT, or related fields. • Master’s Degree in Business Administration or related field.
Closing Date: 12 March 2025
Knowledge & Skills
• Operational excellence and process optimization.
• Strong leadership and mentoring abilities.
• Strategic thinking and decision-making skills.
• Exceptional communication, problem-solving, and project management skills.
• Proficiency in analytics and KPI-driven performance evaluation.
• Strategic thinking and decision-making skills.
• Crisis management.
• Leadership skills.
• Communications skills.
Duties & Responsibilities
The principal accountabilities of this position are to:
• Develop and implement strategies to ensure operational efficiency, scalability, and alignment with IPN’s goals. Ensure timely payment clearing, back-office operations and submission of settlement files and reports to the settlement system and instant payment participants.
• Ensure reliable, secure, and uninterrupted payment services by proactively addressing risks, compliance requirements, and system performance issues.
• Oversee seamless participant onboarding, verification, and training to ensure compliance and readiness for the IPS ecosystem.
• Manage 24/7 help desk operations, query resolution, and access management to deliver excellent service and foster participant collaboration.
• Streamline workflows, reduce redundancies, and enhance resource utilization for operational efficiency and cost-effectiveness.
• Monitor KPIs, transaction process tracking, and generate actionable insights to evaluate and improve operational performance.
• Build and lead a high-performing team, promoting innovation, professional growth, and a culture of collaboration.
• Manage budgets effectively and drive continuous improvement initiatives to enhance service quality and participant satisfaction.