• Strong understanding of the Systems Development Life Cycle (SDLC).
• Foundational knowledge of SAP environments.
• Solid knowledge of system integration concepts and practices.
• Competence in business and data analysis.
• Working knowledge of PRINCE2 and/or PMBOK project management methodologies.
• Strong analytical and creative problem-solving abilities.
• Experience in application maintenance and support.
• Demonstrated capacity for innovation and continuous improvement.
• Ability to provide sound advisory input to stakeholders.
• Effective listening, communication, and interpersonal skills.
• Proven ability to work independently and execute tasks with minimal supervision.
• Ability to perform effectively under pressure in fast-paced, dynamic environments.
• Results-driven with a strong customer-centric approach.
• High level of professionalism, reliability, and commitment to excellence.

The principal accountabilities of this position are to:

• Provide first-line support for EFT, ERP, and related business systems to ensure uninterrupted operations and optimal user productivity.
• Monitor and manage the operational health of business systems by reviewing system reports and alerts to maintain high system availability.
• Contribute to the development of business requirements, feasibility studies, and business cases in alignment with system development lifecycle, infrastructure, and information security standards.
• Collaborate effectively with internal and external stakeholders to ensure clear communication and coordinated system operations.
• Perform system and integration testing to support User Acceptance Testing and Systems Integration Testing, ensuring solutions meet technical and operational requirements.
• Conduct market research on existing and emerging software solutions to support informed decision-making and technology adoption.
• Execute any other duty assigned to him/her in line with the department’s operations by the supervisor from time to time.